Randy H.

I sat through a 2+ hour presentation with a very professional & clever salesman that I believe did a good job of selling his product. Unfortunately, he over SOLD Yodle's services and he collected my money that day.

The following business day I had a phone call from Yodle's very inexperienced (but patient and considerate) representative to setup my website and after 2 hours trying to setup a website (round peg into a square hole) that needed certain real estate specific features it was apparent this product would not work well for my business. I politely asked to speak to the customer services person that could help me because the product did not provide what my business needed.

Enters Allen, Manager of Changes to Contracts with Yodle, who in the end was very condescending and never considered just parting ways since this was the first day of trying to setup things. You would think after learning that their generic business websites did not fit what I needed for my business that as a reputable company they would consider letting me go as a customer without a fight because things were not working out on day one. Also, I would hope that a company like Yodle would not have a business plan or goal to try and collect fees for services that have never been provided and have less than a 24 hours history with their company. But NO Allen continued to threaten to charge twice as much as I payed up front for the first months service and setup and would not consider just keeping the agreed upon setup fee charged. I had only asked for a refund for the future services I had not received.

I would not recommend taking a chance on Yodle until they change their combative strong arming of customers. They should understand in the initial setup (first day they start to provide a service) that if things are not working out they should let someone go because there are times that salespeople over sell a product, inexperienced employees as they learn may not have proper answers and hard edged Customer Service managers can turn off a customer for life.