Randy C.

After attempting for over a week to change my $8,000 California Fair Plan Policy to monthly installments & dealing with 4 other agents who not only failed to make the change but never followed up with phone calls or emails, the deadline for changing the payments before my policy expired, came & went. Steven not only managed to make the change for me, despite the deadline, he was able to post my first payments same day which I was told was impossible by agents at CFP when I contacted them directly. I am so grateful to Steven for turning what was the most frustrating customer service I have ever experienced into a saving grace. So grateful to him for potentially saving me from what could have become financial crisis. Thanks, Steven!