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The Good. Friendly staff, Helpful, answered all my questions...
No so good... Never heard from anyone on the status of the order and I had to call twice. On my second call i found out the parts were one day out from arriving at my office.
Bad... On the order I had a two head unit with the long run line to be 35' (according to the order). After installing the lines for the long run they were both short, I checked the shipping tag (see photo) and it showed the lines were only 30", so I had to splice the line to make the run fit.
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Working with customer support for a replacement. I've had a HVAC tech out 3 times trying to get...
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