Randall H.

Well, after deliberating over this, I've decided to join the ranks of those whose escalating frustration has pushed past the precipice. I am a professional high end detail studio in metro Atlanta and have been purchasing from Autogeek for "years". There was always someone to answer the phones, pleasant and professional. Orders were always processed the same day and usually shipped by the next day along with email notifications providing tracking information, etc… and, orders were usually received within 3 business days, coming from Florida. Well, guess this is a case of become to big for their britches. I recently placed an order for a much needed product, received an email confirmation of the order placed and then another email stating order was being processed. After not receiving a shipping notice a few days later, I clicked on the tracking link and all I get is "tracking I got is not available for this order, please log in or create an account to access information". After several attempts, I kept getting kicked out stating the email used already exists… I've run out of email addresses to use 😵‍💫. So now, I decide to call. Much to my surprise and dismay, discovered they no longer allow human interaction communication. FOR REAL? C'mon. All order and customer service inquiries can only be facilitated by email only, with the "always full" VM mailbox stating all inquiries will be answered "PROMPTLY". As a high volume service related company, this is absolutely unprofessional and unacceptable. I've yet to receive any response in any capacity regarding the status of my order, but, they did make sure they took my hard earned money. Just because we're well into the digital Information age, that doesn't justify removing the ever so important need for human interaction. In my opinion, their customer service is no longer existent and they don't seem to be concerned. I
So happy for Autogeek having become so large and successful,logic dictates they would use some of this incredible profit revenue to grow their customer service "dept" commensurately and stock it with human beings to talk with customers. They probably spent more on computers, software and IT technology to handle their new system of "customer service" than they would've paying human beings to do the job…While my decision to no longer do business them won't bankrupt them and, I'm sure they couldn't care less for losing me as a customer, I certainly hope this creates a justifiable wave…