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Based on the reviews I've read on this website, please cancel my free trial/membership. My username is ram-*******.
On April 25,2017, I signed up for a free trial, downloaded the PDF I was looking for, and cancelled less than 5 minutes later. I went through the five or so pages where you click "Cancel Membership" in small font, submitted feedback, etc. I tried to remove the credit card I have on file, but the site only allows you to UPDATE your payment information, not remove it. During the 5 minutes that I had a free trial, my membership status stated that I would get billed $8.99 on 5/25/17. After canceling, my membership status says, "Your membership was cancelled on 4/25/17 and will end on 5/25/17." This makes no sense, since canceling my free trial means that my membership should end the same day. Browsing through the site, my account still has the ability to download PDFs and read books, which you can't do as a non-subscribed user. I don't know whether it means I'll get billed on the 25th or not, but I would like my trial permanently canceled before any charges are made to my card. Therefore, my review is tentatively 3 stars, based on whether or not I receive unwanted charges in the future.
Ram D.'s review of Scribd earned a Very Helpful vote
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Hi Ram. Have you emailed us yet for assistance with your account at help@scribd.com? I wasn't able to locate an email for any request for assistance if you did. However, thank you for providing your username and I have responded to your email that is registered with Scribd regarding your questions and concerns. If you need any further assistance, please respond to that email. Thanks! Donni, Scribd Customer Support