I bought a lady watch for my fiance. Before I buy, i asked their customer service how much time it takes to start shipment and remind them it is written 3-5 days. They sent me a short email "available to order". Than i gave order on 7th of July and I wait 5 days and check order status. Its order status was "awaiting fullfillment". And i called customer service or chat with their online support 3 times and each time they said me 2-4 days later we will send your product but not. It is their classic answer.