Rakesh C.

Dear Sir/Madam,
I am writing to you to express my deepest disappointment over the way I have been treated in your organization, all thanks to your wonderful team of unprofessional colleagues who have no sense of customer service and by any standards should not be working in this field.
This is to bring to your kind notice that I had booked a trip to Thailand Magical Pattaya & Bangkok Super Saver (Pattaya & Bangkok) through your esteemed establishment Make My Trip from 19th July 2018 to 24th July 2018.My trip ID for the same was NL*******095.The trip booking was done by Ms Mradula Dubey and during my booking it was told to me that visit to Coral Island is included in my itinerary, but when I received the final itinerary two days before my trip, visit to Coral Island was not mentioned in it, so I wrote a mail to Ms Mradula Dubey and also discussed the matter to her on phone, where I got the the assurance that the matter will be solved with in half an hour, but nothing was done, I also came in touch with several other representative of your team at call center, but the response was still nil. After going through a long mental tension and harassment of two days I got the corrected itinerary on 18th July 2018 at 1:30pm.
This was not enough and when I was in a Hotel Sunshine Pattaya on 22nd July 2018 having my breakfast at 8:30am, on the same time your local representative named Mr Prateek Jagtap forced me to leave the hotel and come along with him leaving my breakfast half done with my wife and 3 years old child. My actual check out time from the hotel was at 12:30 as per my itinerary, but this man took me to Jems Plaza where I had to spend 2 hours which was neither included in my itinerary nor were we interested in it.
Sir I must mention here that people go holidays for mental and physical relaxation and for enjoyment and fun, but the way your team deals with client and the blunder mistakes that your team making are totally un tolerable. It is requested to you to either act against such employees or else we need to go to the court for compensation against the mental harassment, tension and trouble that we faced during the trip.

Will forward the same mail to Mr Rajesh Magow and Mr Deep Kalra, unbelievable the CEO of this company is least bothered about their customer service, no action been taken since last one month.

If the CEO is not bothered i never understand the concern how the company is running.

Rakesh Chauhan