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I ordered my ring from Zoara and my initial experience was good. Ordering the ring was easy and customer service seemed good. However a week later when I enquired about the order status I was told the ring was near completion and would be shipped soon. As of today it has been almost two more weeks since then and there is no further word on my order. As of last week Zoara has stopped responding to emails and phone calls. Apparently my ring is stuck in customs in Hong Kong somewhere and there are no updates from Zoara on the status. Extremely frustrating and disappointing shopping experience with Zoara. I will definitely not be back.
UPDATE: Yesterday I finally received the ring after multiple follow ups and after finally escalating this to a manager at Zoara. The actual ring is gorgeous and I am glad to say that it is even better than I imagined. The box it came in with the light inside is a nice touch. But the ring most importantly is stunning. While the service I received for the past 3 weeks was terrible and a real hassle the fact that the actual product is so amazing and great value for money makes me change my ratings. I still wish their customer service was better but the quality of their product has totally changed my mind about Zoara. I did not expect the ring to be this beautiful.
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Raj, thank you for your honest feedback. We regret the delay in shipping your ring. We are able to offer our top quality rings at such competitive prices because we do not hold inventory. Unfortunately on rare occasions our vendors have a delay in supplying us with the products. We apologize for the inconvenience that this caused you and we acknowledge that we should have kept you better informed.
We are happy to hear that the ring is even better than you imagined. We can't wait to hear how much your fiance loves the stunning engagement ring that you chose for her. It was Samantha's pleasure to take care of your order and she and the rest of the Zoara team is at your disposal should you need any further assistance.