Rajan M.

Refer to the below chain email:

Rajan mehta <*******@gmail.com>
Jul 12 (6 days ago)
To Winni
Dear Himshikha,

Thanks for your response, however, thats not a convincing response at all.

Think Logically, I live in Australia and i planned to send a surprise cake to my nephew on 09/07/2018, unfortunately, i picked up you guys to do the job. You delivered the product and i been notified for that by my sister on the same day and then my sister sent me the celebration pics on the next day, that was 10/07 and i saw the cake you guys delivered and felt so disappointed that y i chose winni to do the job. I called straight away and been asked to send you an email which i did that and now you are coming back to me with ur policies, just reply me what better you could do if you were at my place.

As i mentioned earlier, you guys stuffed it up, thats fine as we all make mistakes, but not doing any good to me in return, you are repeating the mistake again. Kindly compensate me for what you have done otherwise i am not going to spare for what you have done, my promise!

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From: Himshikha Anand (Winni) <*******@winni.in>
Sent: Wednesday, July 11,2018 2:56:12 PM
To: rajan mehta
Subject: [Winni] Re: Serious Complaint-order #*******743

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Himshikha
Himshikha Anand (Winni)

Jul 11,10:26 IST

Hi Rajan

Since you have highlighted the issue 2 days after the delivery, therefore, we won't be able to make any replacements for your order. As per company policy, we can only take action on complaints up to 4-6 hours after delivery in which we can refund or redeliver the cake. We are unable to take corrective action regarding your order. We will make sure that the issue doesn't go unnoticed. We will get back to a vendor on this issue. We are sorry for not meeting your expectation this time but we look forward to serving you better in near future.

Kind Regards
Winni Team

Rajan meht
Rajan mehta

Jul 11,01:21 IST

Hi,

This is Raj from Australia. I recently placed an order of Mango Maharaja cake for my nephew believing that i am going for the best deal and can rely on you guys for the service, but sorry to say you guys stuffed it up big time.

Compare the pictures m sending, what i ordered and what you delivered. My nephew is allergic to half of the stuff you sent in your cake. This is shame that you guys running a business and you dont know what you are doing. I thought i should let you know what happened so that you can have a look into it and come up with ur explanation before i make it viral everywhere in the world. Its a shame.

What i expect you to do is to compensate for this loss and apologize to my sister for what you have done. You have 48 hrs to deal with this complaint, if i dont have your response within 48 hrs, you will be responsible for all my further actions against you guys.