Rafaella B.

I would like to express my disappointment with this company. They charge you for a 5-star service and give you a 1-star service.

My delivery should have arrived on 19 December. I received an update that it was out for delivery, then an update that the address was missing some info. I got in touch via chat, gave them all the information, doorbell, flat, floor, gate access code and was told that if there were any problems they should call me and I'd come down so as not to miss the delivery, because when you pay for a fast delivery service you don't want to miss it. Today they updated it again, with a lack of information again, and they had absolutely everything. I got in touch with the chat team who didn't know anything about my contact from the day before, they asked me to come into the chat after an hour and give them the reference number *******, after an hour I did this and the person had no idea what I was talking about, seriously, this doesn't sound like a serious company that takes its customers' problems seriously and seeks solutions. I then left the chat and rang, and a friendly attendant told me that she did indeed have the information from the previous day and that she didn't understand why they hadn't delivered, saying that it was their fault for not accessing the information and that another attempt would be made today.
So once again I didn't leave the house for the second day in a row waiting for the very difficult delivery, to my surprise I receive an email saying that they came in the morning but nobody was home? Sorry? I've been up since 7am waiting for this and they don't have the nerve to say that as a new excuse? But the worst thing is that the email says they will deliver it tomorrow... If with all the data and me waiting at home they didn't deliver it today, tomorrow will be a new excuse! I've asked them by chat, call and email to give me the chance to go to their depot to pick it up as I have a flight on Saturday and it's the Christmas holidays so it's difficult. I've been completely ignored. I believe that because I'm in the historic centre, which is a difficult place to park, they just ignore me and throw any excuse into their system. They had all the information they needed to make this delivery to me today.

In short:

-The company doesn't seek solutions to problems

-The delivery man can change his excuses for not having delivered to an excuse that suits him better

-They don't exchange information with each other and at every contact you have to explain everything and they still don't know what you're talking about They are incapable of solving your problem and when you find a solution they ignore you.

-Every time you contact them, they ask for 1 hour to resolve your problem and they don't solve anything.

-Just like other famous services that update you on the day and time of delivery, they don't update you with anything.

I wouldn't recommend this company to my worst enemy.