Radley f.

I ordered a radley bag at the end of August from the site as it appeared to be a genuine outlet store with only Radley bags on sale.
The bag that arrived was not a radley but a horrid cheap plastic bag with gold zip and branding. No paperwork or anything in side the parcel.
I emailed them using the contact us form and explained what had happened. I got a reply asking for photo evidence before they could refund. The email used from them is a gmail.com address but the person never leaves a name of who I am talking to, despite me asking for their name.
Basically for 2 weeks now I have had emails back and forth going round in circles- they tell me they with help me apply for a refund and give compensation of 10% as well as a 10% discount on future order- no chance of me ever using this site again!
I just email back saying I would like a refund and also the cost of posting the item back to China first before l send it back.
One email suggested it will take a long time for the refund and I have to be patient!

I have now contacted my bank and have forwarded to them the copies of emails/ photos of the wrong back, the website address etc. Hoping that I will be able to be refunded one way!

No where does it say they are based in China and I would not have brought the back if I had! I was also charged an exchange rate and fees as they are not in UK so an £87 bag (cheap, plastic looking bag) that I didn't order has actually cost me £95.

Please avoid!