Radim C.

- ordered 2 surf bags on 17.01 (payment & delivery was fine!)
- created a return request on 23.01 (one of the bags didn't fit)
- creation of returning label in their system didn't work (bug on page?!)
- wanted to use the promoted „live chat" —> does not exist
- watend to make a call the support number *******042 —> does not exist
- wrote an e-mail with my issue on 23.01
- due to no response I wrote another mail on 29.01
- due to no response I wrote a third mail on 07.02 with an explicit request for the label and not again some link
- got feedback by customer service (Miguel) on 09.02 regarding my mail from 23.01 telling me „The issue has now been fixed so you can now use Rebound to generate your returns label" —> but it wasn't fixed
- answered Miguel on 09.02, that the issue still exists
- got feedback by customer service (Ryan) on 11.02 regarding my mail from 23.01 with a link to the failing system - no trying resolve the issue at all
- got feedback by customer service (Ahmed) on 14.02 regarding my mail from 07.02 —> again just with a link to the failing system - no trying resolve the issue at all
- got feedback by customer service (Miguel) on 16. 02. 02 regarding my mail from 09.02 telling me there is no order (because they were using the wrong mail address)
- answered Miguel with the order no. And that he is using the wrong mail address on 16.02
- got feedback by customer service (Miguel) to feel free to send the package back on own cost
- reached out to PayPal to get professional help
- shipped both bags back to Surfdome on 22.02 by paying 35€ (PayPal gave me 25€ back on 23.02)
- received my money back on 16.03 —> almost exactly 2 month after I order two simple bags for a surfboard

To sum it up: all of their promises didn't work: no live chat, no phone, bad customer service and no free return shipping and paying 10€ for nothing ….
Never ever will I order again at Surfdome…what a horrifying and exhausting experience…

And not one apology or anything trying to solve my problem or to keep me as customer….