Rachel W.

I bought the AmeriGlide 325M 3 Position Lift Chair by phone and it arrived broken. Besides it being broken, it has only two real positions, not three. The third is the "lift" mode. What is missing which makes it truly inadequate for our needs, is the ability to sit up AND have one's legs elevated. Instead, one's legs can only be elevated when one is reclining far back. If only the sales person had explained that to me. Plus, the Operations Manual shows the chair in four distinct positions (the chair lift position is the fourth) including the one we need most of all: sitting up with legs straight out. Incredibly misleading.

The chair comes with a one-year in-home repair guarantee but I have yet to be told when a repairmen will be out to fix this chair that arrived broken (one must snap the head/back into place along two tracks but only one track "clicked" as it was supposed to, indicating it is locked). So my poor mom is still slumped on the couch, we have this big chair in the living room of my small New York City apartment that is useless, and no repairman in sight. I was promised a call or email to tell me when this in-home repair visit would take place but nothing so far. Plus I now have to buy an ottoman to elevate mom's legs.

I am trying to stay calm as, working full time and having just brought mom home to live with me, on hospice, I've got a tremendous amount on my plate. This chair was meant to bring my mom much-needed comfort and make it safer and easier for her aides to bring her in and out of the living room where the light from the windows comes in. Instead mom is stuck in bed or uncomfortably slumped on the couch with pillows bolstering her up, and I am ready to have US Medical pick up this chair and I will purchase one elsewhere and let AmEx know this purchase is now in dispute.