Rachel W.

I had no issues with Apple until I dealt with their customer service...

1) I needed to recover my phone, followed the steps for ALL options, and I am sitting a month later with no access to my phone. This is some kind of CONSPIRACY! They refuse to hold up their end of the bargain and do what THEIR options suggest. This is the email they sent me:

An account recovery request for your Apple ID (-------------------------) was made from the web near ------------, AL on March 15,2018 at 1:47:32 PM CDT. The contact phone number provided was +1 (---) --- ----.
You will receive a text or a phone call at this number when your account is ready to recover on March 29,2018 at 1:47:32 PM CDT. For updated status information or to provide additional information to help recover your account, visit https://iforgot.apple.com
If you didnt make this request or do not recognize the information presented above, you should cancel account recovery immediately to keep your account secure.
Apple Support

2) That is the exact message. On March 29th, NO text was sent. Then when my husband and I called inquiring about the recovery process, they couldn't even validate that they sent the email in the first place.

3) Also, the email that they sent mentioned, "For updated status information or to provide additional information to help recover your account, visit https://iforgot.apple.com", which makes no sense because it sends you back through the process of recovery. It's madness.

4) Calling again, they wanted me to go back through the recovery process a third time, which would mean being without my device for two months.

5) Great product, terrible customer service. They just keep re-reading some script, and fail to really assist with the customer's request.