- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
AWFUL customer service. SCAMS! They charge $70 to cancel your flight or change it even with travel protection (which they have you pay for). A customer service rep named Maria had me on hold for 45 MINUTES to basically tell me what I did myself online was in fact correct. So basically she kept asking me to stay on hold for NOTHING. Not helpful, rude, and a scam. DO NOT USE.
Rachel V.'s review of Justfly.com earned 4 Very Helpful votes
Rachel hasn’t received any thanks yous.
Rachel doesn’t have any fans yet.
Rachel isn’t following anybody yet.
Empty.
I recently had an incredibly frustrating experience with Justfly's customer service, and I feel...
I can't even begin to describe how horrible this company is. First of all, if you need help, you...
Hi Rachel,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind wishes,
JustFly Team