Rachel O.

I ordered a made to measure dress from Taylorgowns, big mistake!

The first thing I noticed when I opened the parcel was how cheap the material looked, considering the price I paid I expected better quality, it was by no means an inexpensive dress.

Upon trying the dress on I became even more disappointed, though it had been made to measure it had been poorly constructed. One side of the bodice fitted beautifully but the other side gapped & hung open under the arm in a really odd fashion. Completely unwearable!

Also where the dress had been made to measure they didn't bother to alter other parts of the dress in proportion, in order for the neck strap to have fitted properly I would need to be six foot tall & not the 5' 3" I'd given as my height.

I wrote an email to them with photos supplied to explain the issue & their response was I could get it fixed (at my cost) by a dressmaker so it fitted me, unbelievable as I paid them to make it to fit me!

I wrote back to say this was not an acceptable solution & they have not responded to my emails.

If you want cheap tatty goods & terrible customer service then use this company! If you don't I suggest you shop else where.