Rachel M.

I had severe issues with trying get items I ordered. I messaged sundance and received no reply. After speaking with UPS, USPS they were unable to locate my package, the tracking was not updated for 7 days! I finally called sundace customer service, I was told they could not locate it. This was a gift I ordered 2 weeks ahead of time, big inconvenience that I now have to wait 4 days to file a claim, get reimbursed and find a new gift on short notice. Customer service agent was rude and offered no solution other than wait and file claim after 14 days! Be careful ordering and make sure you won't need your items in a timely manner and don't be surprised if they don't come.