Rachelle R.

I ordered multiple products from a few brands and although at times the site was frustrating, the product selection was so exciting that in the end the overall shopping experience was OK.

Pros:
- Brand and product selection
- Affordable prices
- Good promotions and free express shipping on $59 purchase

Cons:
- The site functionalities are frustrating: (1) There aren't enough filters to do product searches and some of the existing filters are rather useless. (2) Sometimes the full ingredients list of the products are missing from the product page - that should be corrected, people care about the ingredients so they should be fully disclosed for each product consistently on the site.
- Not sure if standard shipping is offered but it should be offered for total purchases less than $59 and at some lower threshold should be free.
- There seems to be some inefficiency when products aren't immediately available, they advise you to order what's available now and then order the long lead time products separately - that is absurd and I'm sure they lose sales because of this. When they receive the order, they should ship what's immediately available and then ship the long lead time items separately and should do that themselves - not ask the customer to help them plan inventory and logistics. Some customers will likely order from another vendor or not have enough products to qualify for free shipping which makes the overall cost to the customer higher.
- Return policy is very stingy so be careful while shopping.