Rachelle C.

Last December 2017, my family came here in Dubai for a short vacation for Christmas. I purchased several cobones for our trip including Desert Safari, Dhow Cruise and Big Bus Tour. I got the Desert Safari for 72/person which was from PAYLESS TOURISM which I chose since it includes Home Pick up and Drop Off. What made it more frustrating was I paid for the 72aed which I believe includes a 7 seater luxury car that was mentioned in their inclusions. However, we were picked up and dropped off by a van which I think it was a centralised pick up and I think that will be for their option 2 promo which is for 52aed. If I only knew I would've purchased that instead. Because there's no difference. And the WORST PART EVER was their driver who made that trip HORRIBLE. He was VERY VERY short tempered. That he insulted my dad that made me post this comment here. He was telling my dad (who was seated at the front seat with him) to adjust the side mirrors in a very unimaginable manner without any PLEASE. He again asked him to take a picture of the paper he was holding, but since my dad was not wearing his eyeglasses, my dad asked me to do it. This horrible driver thought my dad doesn't want to do it so he shouted at my dad, so I answered him shouting also. HE THOUGHT MAYBE HE WAS THE TOURIST. This Payless Tourism also was not replying any confirmation about my booking. I booked it a month before their arrival. This guy named Ali told me I can receive a mail before the booked date. However, I didn't. So, I called him in the morning and he was trying to tell me to calm down. How can I calm down when I called them 3x asking for that confirmation but still didn't receive it. The experience was AWFUL. It did'nt eve covered the whole inclusions in their deal. NEVER AGAIN. YOU GUYS BETTER ATTEND A TRAINING ON GOOD CUSTOMER SERVICE.