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The escalation team handled my return request quickly and correctly. I have a return label for the item now. Thank you for your quick response, hayneedle. I will shop at hayneedle.com again in the future.
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Thank you so much for bringing this to our attention. We sincerely apologize for any inconvenience that this has caused you. We have set up the return and emailed you a prepaid return shipping label. Please reach out to us if you have any questions.