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Don't expect Etsy to help you as a customer AT ALL. First of all, it is impossible to reach their customer service team. You first need to open a case with the seller and then they GET A WEEK TO RESPOND?! Excuse me? This order was already two weeks late. Then once I finally could escalate the case to Etsy, all they do is CC me on an email to the seller and GIVE THEM ANOTHER WEEK TO RESPOND? I'm not sure who's side Etsy is on, but it sure isn't the customer. Stay away!
Rachael R.'s review of Etsy earned 8 Very Helpful votes
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