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Rachael K.

Washington

Contributor Level

Total Points
80

1 Review by Rachael

  • 6DollarShirts

3/18/24

I placed an order in January, but it was returned to sender by USPS. Been waiting 2 months for refund. Was offered a partial refund. Will never order from this company again.

Update: thankfully I used PayPal for this order and they were able to issue a refund since the company was unwilling to. They refuse to acknowledge their responsibility as a company to provide timely refunds. Reading the negative reviews, it's common for the company to respond by blaming the customer. In this case, it was initially USPS who failed to deliver, but ultimately 6dollar shirts should have offered a refund upon receipt of the returned items. The company name is also misleading. The majority of the shirts are not $6.

Tip for consumers:
This company does not take responsibility for their mistakes

Products used:
None, never arrived

Thumbnail of user amyd22
SixDollar S. – 6DollarShirts Rep

When an order is returned to the sender by USPS, it's because an incorrect or incompatible address was provided at checkout. While our website cannot select an address for you, our team will always offer to either A) reship the package to a new address once it gets back to us or B) issue a refund minus shipping costs (as we have already paid the carrier to ship the package to the incorrectly provided address).

All of this information is listed on our site which is why we mention checking your address for accuracy before submitting an order but our team can always help fix an address if contacted before it ships. So we can pinpoint this exact experience, please respond to our request for more information!

Update: Thank you so much for providing more information so we could look into this!

Since PayPal automatically restarted its investigative timeline each time the reason was switched this was delayed unnecessarily and took longer than normal to resolve but we are happy to see it was resolved as desired.

We stand behind our products, service, and strive for transparency so it was very hard for us to start raising our prices after so many years. To keep the doors open and employees paid it was a necessary adjustment. Our unpleasant reality is the price of cotton alone has increased by 70% so now most of our shirts start at $6.99.

While we are trying to do our best to keep our prices as low as possible, we do apologize for any frustration this has caused!

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