Queenella G.

I spoke to a CSR by phone to book a flight for my mom (who's visiting from Buffalo, NY) on February 20th for Monday, February 27 of 2017. He stated that there was a flight available in the morning that would depart at the 7 o'clock hour from JFK (NY) and she would arrive that same morning in Buffalo, NY at the 9 o'clock hour. The problem is the CSR that said he would book the flight for Monday morning had actually booked it for Sunday morning so I paid for a flight I DID NOT request, they're refusing to compensate me by putting my mom on the next flight available, nor have they offered a refund. If the conversations are recorded, someone should listen back and you can see that I never asked for a flight on Sunday morning but I agreed to Monday morning. Please help! I said over and over again that I DID NOT wish to book a flight anytime before 5pm Sunday. They still booked my flight for a time I didn't agree to.