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I had the easiest time booking the air ticket with eDreams platform, however, when trying to contact their customer service, there is only a number to call, and to make things worse, the phone automated system didn't work at all, wasting all my time and effort.
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Empty.
No info given to check in before the flight so couldn't check in before
Dear Qi Hui,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team