Qian W.

Like many others, I tried to use Stripe to process payments for my short term rental business. After one failed payment that was declined due to the customer having insufficient funds, instead of waiting for me to resolve it, Stripe decided to immediately lock out services on my account.

I contacted Stripe support multiple times, explaining in detail what happened from my point of view, and each time they responded with a generic copy-and-paste that did not relate to any of my specifics, and insisted that my business was too "high risk" for them to provide services. I call shenanigans on that as I know for a fact numerous other short term rentals use Stripe and they've partnered with multiple channel managers.

On my most recent communication with Stripe, I asked that even if they couldn't restore services to my account, at least GIVE ME AN EXPLANATION why they've locked me out. But no, their response to that was word for word the same generic tripe they used previously, and completely ignored my requests. They couldn't be bothered with my problem and decided it's easier to cut me off.

Your mileage may vary, and you may never run into the problems I did, and if so that's great, but I would caution any new users that your experience with Stripe might come to a grinding halt at any moment with you none the wiser about what you did wrong.