Pam Y.

My husband and I first started this as a way for us to do something together, cooking a great meal while learning new things about food. When we first started, we planned our grocery trip accordingly. We excluded a couple meals from our weekly menu to make room for what was being delivered, only our delivery never showed up. Not a great start! I reached out and they credited my account for the charges to be used on a future box. The next week went better, our kit showed up with great timing, the food was good and we enjoyed cooking it. It was time consuming but we thought once we got the hang of it, it would go faster. Fast forward a month later and it was still taking us approximately 45 minutes to cook each meal. One in particular, a pasta meal which was probably a favorite, ended up taking me over an hour to make. Yikes! After that, we decided to take a break. I skipped all our meals possible, 5 weeks. Then, we went on vacation and I forgot to skip. That same day I went online and cancelled our account, letting my $80 credit go even though it should have been used by then. The account said no upcoming deliveries, I assumed no more boxes and thought my money would be refunded since it hadn't shipped. That was not the case! They still charged me, shipped the food because it wasn't cancelled 5 days before delivery and I had to forgo my credit because I was still in a promotional period. Their website can be hard to navigate, there are lots of ins and outs about the promotions that are not clearly stated and they can take your money and not provide product. We've tried Blue Apron, Factor 75 and Hello Fresh and this has been by far the most disappointing.