Due to COVID airlines canceled the flights and our tickets. We bought tickets thru TripBeam. First of all, they disconnected all the phone lines. The only option to talk to them was their chat. Customer Service was rude except the agent I was dealing with. He was somewhat polite. To process the full refund, they charged me 375 $ per ticket. Why in the world should they charge the money? They wanted to make money even out of cancellations. Airlines canceled the ticket and to process the refund they charged me money. They made us helpless.