I wish I had seen these reviews before I placed my order! Same exact things happened to me as described below. Paid for my order, received proofs, then lots of excuses as to why my invitations weren't received two weeks later! I had to cancel my order and we had to change to baby shower date because I couldn't get my invitations out in time. Which by the way, I am doing my own invitation now. Charlene has very unsavory business practices. And absolutely no communication or customer service skills! I asked for a refund on my order which I have not received. I will be lodging formal complaints with the BBB, PayPal and any other place I can. This lady will take your money and never give you the product. BEWARE!