Promise R.

I ordered two 6-packs of Zevia from Vitacost. They arrived right when I was told they would so I was very pleased about that but when I opened the box one of the 6-packs was damaged - one can had even busted open. I logged onto the website and chose the option to chat with a customer service rep. I told them what had happened and they gave me two options: a refund or a brand new 6-pack of the same flavor which had arrived damaged. I chose the brand new 6-pack as I really like Zevia and I also didn't want to take more money from the company because they had done what they promised - to refund me or replace the damaged item. Because of this I'll give Vitacost another try!