Online P.

Where do I start. The purchase was easy and the sleeping device came within 10 days. This was in February. However, everything after receiving the device was a nightmare. The device did not fit well and I contacted customer support, first on their Google telephone and then on their contact form. When I didn't hear back I used the ticket number assigned to me when I ordered. I heard back almost three weeks later (end of March) informing me that they could make a new fitting for the piece that didn't fit right. I got a return label and instructions on how to return the device.

I returned the item and reached out to them when the shipping company confirmed it had been delivered. I reached out again to the ticket number assigned to me as well as the original number where I was speaking to the local technician about the new fitting. Two weeks went by before receiving a response. It is now mid-April by this point. I'm told a new fitting was being made and a new shipping number would be provided. Another week goes by before I hear anything back. I finally get the device at the end of April only to discover that a new piece was not made but rather the portion that wasn't fitting right was shaved down so I now have a piece that works worse than the previous one.

At this point I reached out asking for a refund only to be told they only provide partial refunds and they could remake an actual new piece if I sent the unit back. After back and forth communicating that I didn't want to wait another month before getting the device back they sent me a return label to either get a refund or a new device. I grudgingly sent the device in on June 7th. It arrived on June 9th and I received a notice saying it was being prepared to ship out on June 10th. It is now July 6th and this order's shipping time has still not updated and says the shipper was notified but no item has been delivered to them. After reaching out again I was told the item is ready to be made and shipped out yet it's been four months from my initial purchase and now I not only not have a device but no refund. Stay away from this company. You can find better alternatives elsewhere.