Tom D.

I bid on a car rental multiple times. I didn't realize I would be locked into the bid they accepted without any option to finalize it. When I realized it was final I immediately called Priceline - within 2 minutes of getting to the acceptance screen. I told them I made an error and was not ready to book this. Customer service told me that there was no way to reverse it. I said I made a mistake and misunderstood the process, but there was no stopping the order. I was not treated like a human being who made a mistake and immediately tried to correct it. This is very bad business, and I will not use Priceline again. Their customer service is completely inflexible and does not allow for human technical error. There are MANY companies that are far more human and decent than this one. They are taking my money without my authorization, as far as I'm concerned. As a frequent traveler, I have taken them off my list of booking options. STAY AWAY. THEY DO NOT WORK WITH YOU AND ARE COMPLETELY INFLEXIBLE!