Pretty Pissed Off C.

British Gas call centre staff (After I get past the half hour wait to be answered) cannot understand a simple query about my smart meter readings and the fact that I cannot enter Gas meter readings on line. The call handler could not understand I wanted to increase my direct debit, which by the way can't be done on the website on the customer account page, and when I asked to change my direct debit (as most customers will soon need to do) I was put on hold for 10 minutes, then cut off. Absolute crap!

Come on British Gas, get your act together. Improve your call centre training and get the website and App working properly for basic functions like meter readings and Direct Debit management, or when the energy crisis has passed, your customer base will be reduced to the old folk who never change their supplier until they die, and the idiots who never bother to check for a better deal elsewhere.

Shocking and unacceptable service!