Giving one star to Zivame (actually they don't deserve 1 star also), this review is based on my personal experience. Zivame is just fooling out customers. I have bought two products from them for which when i tried to schedule a return, the app said pick up on your postal code cannot be scheduled as we are dealing with third party courier services. While placing the order 15 days return/exchange was reflected but it was not mentioned that your postal code is eligible for delivery but not for pick up. This is a total scam, where they are asking us to courier the prodcuct back to them by Indian Postal as it will cost less and they will give us 100 coins. In this era of online shopping where we actually look for the facility of easy return/exchange policy Zivame is totally making con. Pathetic experience. Go for clovia rather than zivame.