Used to be a regular customer when BTR was at its peak. Recently revisited and ordered 2 pairs of shoes, and had no idea about its change of CEO etc. Was apprehensive. I was well aware that items take time to arrive given their shipping strategy. I contacted on FB and got immediate response and was given an estimated arrival date. 1 item arrived and the other did not even though it is the same vendor. But I contacted again, and they said that the vendor was out of stock and refunded the remaining amount immediately. I was happy that I did not lose money like others.
Looks like things could be shaping up for BTR. But, maybe you guys should first establish contact with them before placing order if you have any apprehensions?