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I made one reservation without realizing that I was not making it directly with the hotel. Then I had to cancel it for some reason. I called hotel and manager agreed to cancel without penalty provided I call reservation. Com to cancel. I had to call 5 time and each time it took 30 minutes for the rep to pull up the reservation. They will not cancel the reservation and told me to wait for an email response in 7 days. Very hard to communicate with the on phone staff, slow and incompetent. Poor service
Tip for consumers:
do not book at this site
Products used:
made hotel reservation
Pradeep S.'s review of Reservations.com earned a Very Helpful vote
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