I bought several bidets from this company. The bidet cracks in several places. They never return calls.
Since the above review, the CEO called me, apologized for not returning the call or responding to my emails. He said, "The seats always crack. They need to be properly cushioned." He could have told me about this by a simple email. In any case, he said he would make up for his lapse by sending me a seat worth 120 dollars and pay $20 for shipping. I consider this matter closed.