P P.

I wish I could give them negative 1,000,000 stars. This is the second worst credit card experience I have had since I canceled my Citi card like 8 years ago which was a nightmare. This company has even worse service than Citi. Here's my story:

My dad passed about a year ago and I needed to fly home for a while. On my way back, I was checking out Delta flights and there was a promotion, Amex card, buy x dollar amount before y time and you get a $200 statement credit and 60,000 miles. Was easy to hit the minimum with my flight home and a couple of purchases. I paid my first bill without seeing my statement because I couldn't get my card until I got back home. Once I had the card, I was trying to set up my online account but, for whatever reason, the online banking system wouldn't work. I paid my card over the phone again. By the third or fourth statement, I was fed up and called again to get my online account set up. They ask me a bunch of questions about the card and I finally get it straightened out, they set up my online banking. Cool, I see they never gave me my statement credit. I did get the miles.

Fast forward months go by and every time I go to log into my account, it's saying I have the wrong password, wrong card info, whatever and my account is blocked. I call and pay my bill and ask them to unlock my account. They make a one time password for me to get in, this happens 5 or 6 maybe even 8 times, I lost track.

Meanwhile, I call Delta to get my statement credit because Amex claims "it's a Delta promotion, take it up with them." Delta claims, "it's a statement credit, take it up with Amex." This goes on for about 2 months, on the phone for hours each time, before I finally give up and decide I've spent more time trying to get the credit than it's worth.

Fast forward months again and still cannot log into my account. Every time I call them to get it fixed they are extremely rude, ask me for different information every single time, and this last time literally hung up on me when I complained why he's asking me for different information. One time it's this number, the next time it's this security question, the next time it's another number, it's never the same. It's honestly baffling and, as if they're messing with me. Literally, it feels like they're messing with my head. Every time it's a different question that I either answer and it's not right or I don't even know the answer to.

ALL I WANT TO DO IS LOG IN AND PAY MY BILL. I honest to god at this point think they're trying to prevent me from being able to pay it easily so I wrack up late fees. I can't come to any other conclusion as to why a company would make it this freaking hard to pay a damned bill.

I cannot WAIT to pay off my balance and close this card out and never have an American Express card again. This is a SLIMY SLIMY company with HORRIFIC customer service. Stay away for your own good.