This is the worst center to give exam, admin named Sonia is super rude. During the exam she was continuously speaking to another admin named Mamta, considering it is a small place and seats are very close to each other just five seats, you can understand the amount of disturbance these both ladies created. Sonia Jagga was rude with all the candidates and asked a candidate to remove his religious bangle(kadda) for no reason. It is no where mentioned in PTE terms that you cant wear a bangle how is it harming the exam. This center needs to understand that admin like Sonia make it a nightmare for candidates who appear here. Hope this center takes an action against her.
Dear Pooja, sincerely regret the test experience that you have had as it well below what is expected by our organisation. The Test centre has a clear policy that the centre remains completely silent during any test being conducted. We will be strongly reminding and reprimanding the staff for any contravention to this policy. In respect to the Religious bangle, this also contravenes the policy as prescribed by Pearsons, however it is the duty of our invigilators to inspect any paraphernalia that may provide an unfair advantage to a test candidate during the conduct of the test. Moreover, Invigilators are required to maintain a professional distance from test candidates which unfortunately may be construed as impoliteness. Our internal feedback states that 97% of test candidates are either happy or very happy with their test experience with more than 3000 people tested in the last 2.5 years. I would like this to be 100%, but will endeavour to ensure that we exceed our internal service standards.