BJ M.

Error messages saying "one or more items failed to play" is constant. Often it will just stop in the middle of a movie.

Had to get higher Internet speed, attach ethernet directly to box and tv (additional cost per month from Brighthouse) and NO written directions. A few youtube videos done in someone's house. The customer service is not a direct line and I leave messages, they call back the next day when I am at work, promising to call back that night. No call.

Sometimes you have to turn off the remote control box several times to get it to work. This is NOT easy like they say. I am a techie too. Not an absolute novice.

I would NOT recommend this unless you are willing to pay for the extra Internet bandwidth and wait forever for it to load. Initially, I couldn't even figure out how to get it to work. They need some kind of instruction manual. There is NONE.

One customer service person (there is only two... I think the company is only Julie, Shaquan and Dillon) took remote control of my set to get it to work finally.

Nope. Buyer beware.