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I received the wrong order and straight away messaged them, not a single reply to date after my third message. It was meant for a Christmas present, now looks like I'll have to spend more money buying something else instead.
Really bad service - I paid for a product upfront that I haven't received and they can't even do the right thing by amending their mistake, let alone replying to my messages.
I do like their products, however I'm concerned to make anymore orders if this is what happens.
Pip W.'s review of NZSale earned a Very Helpful vote
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Empty.
I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hello Pip, thank you for writing to us. I apologize for the delayed reply. I am sorry that your order was incorrect and that you had not gotten a reply. I hope this issue has now been resolved and if this is not the case, please do provide us with your order number and we'd look into this for you.