Pippas F.

I am extremely disappointed. What a horrible customer service. My nightmare started when I bought an autographed Pat Mahomes football. I know signatures can vary when comes to memorabilia, but the quality should not. I decided to buy from NFL to avoid the very same reason why I am here, leaving this bad review today.
The first name was totally see through. NFL should not post perfect pictures to the web if you are selling to your customers something totally different. That's exactly how you disappoint ppl. This would not fly on any other memorabilia web site. So remember, if you ever buy any memorabilia from this company, and you are unhappy with what you got, you are out of luck. They would do absolutely nothing for you.
Now let's talk customer service: WITH THE EXCEPTION OF DONNA from the Fan Service and Support, customer service was horrible. I really suggest Donna's management to star to follow her footsteps and learn something from her. She went out of her way to help me. And reading some of the reviews I am reading now, looks like I am not alone. I can tell customer service is becoming a problem on its own for NFL and whatever who is in charge is really not doing anything about it. We need more people like Donna. I will never buy anything from them again and will tell others to do the same. My next step is to leave a review on social media as well since they were no help and a complaint with the BBB. I recommend you do the same if you feel like your issue wasn't handled correctly. That's the only way a company that takes their customers for granted will take you seriously.
And DONNA, thank you again! And hopefully, your management will thank you too. You are great and I would give you 5 stars!