Pierre M.

One star is generous but there is no option to give none.
I made a purchase on Amazon.ca. I live in Canada.
Because I had bought a rescue policy for a hard drive that self-destructed within weeks and no-one was able to help me with data recovery, I received a gift certificate by Amazon. Nice gesture I thought - Not really as it turns out!
I tried to redeem the gift card - with help from a customer service representative who could see my order and see that I was in Canada.
I gave him my credit card number because I purchased $120 to redeem the $100 gift card.
Turns out I was suckered. Amazon charged me the full $120 of my purchase and is now telling me that I need to open a US Amazon account to redeem the gift card there. And of course pay duties on whatever I buy.
I have spent over an hour on chat so far... being bounced between Amazon.com and Amazon.ca - to no results so far. Not sure I will ever see that gift certificate. If I do... it will NOT have been worth the time it cost me.
Incredible that people think this is the future of shopping.