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Pierre C.

Contributor Level

Total Points
80

1 Review by Pierre

  • Priceline

11/25/16

An estimated $39. Per day turns into $172. For two days. I rented a car at E Z car rental in Montreal (Dorval YUL); I did this through PRICELINE.COM
Priceline advertised ''Unlimited free KM! I was supposed to get a Chrysler 200 and got a Toyota Corolla with bad snow tires. The rental agreement at the rental place was sneaky in having me pay attention to all other areas of the contract but avoided showing me the 200 free km per day (which I was not drawn to as the Priceline confirmation said clearly FREE UNLIMITED KM. Upon returning the car, I tended my contract to have it closed. They did so and from the projected fee of 39.39 per day, the bill escalated to 172.32 for 2 days (actually 30 hours and I had gotten an agreement on keeping the Priceline pricing for the extra time). Part of this I will assume such as the gas and the reasonable taxes. However, there are items such as $50.00 for additional millage, PLF (have no Idea what this is for) 16.95%... Energy tire fee@ $6. Per day... VLATR (what is this)@ 4.95 per day. Total unadvertised charges: Approximately $88.00 canadian. At check out, I submitted my contract and the owner then totaled the charges and gave me an amount which I contested. He became belligerent aggressive and threatening and refused to give me back my copy of the contract so that I could compare. He gave me an invoice that he printed and said you owe me $172.32 without explaining to me the different items that I questioned him on. There are three guilty parties here. Priceline.com, EZ Car rental and *******Canada Inc. I would discourage anyone from renting from these places and Regret that I did not call the police when he became aggressive and slammed the counter. I called the Priceline customer service line on Thursday November 24 (day after returning the car and having a bad experience and got the run around; this is now unresolved. I on the other hand do have the resolve to go to any length to resolve this. Below is the response I got from E-Z. Everyone blames someone else.
PUBLIC company response 11/25/16Good afternoon,
Your review is for an affiliate location called TransCanada Car Rental of Montreal, Quebec. We do not handle their cases. We advise that you contact this location directly for further assistance. Thank you and have a wonderful day.

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