Piercarlo N.’s Reviews of Pelican Parts & more

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Pelican Parts

Auto Parts

“Idiots wrote a higher amount for declared value for customs than what I actually paid!”

9/14/22

Verified purchase

My package has been stuck at customs because these "geniuses" wrote a different amount in declared value for customs from what I paid so when I sent the invoice to DHL because they asked for it it didn't coincide with what was declared. They wrote down a higher amount which means I will pay higher import fees! The only option for customs is to send them an invoice that has the same amount as the one declared. When I talked on the phone with Pelican Parts they just acted like nothing. Not even a sorry for the inconvenience! Word of advice if you care about customer satisfaction: in declared value for customs write down the amount that was paid including whatever discount that was given for whatever reason and don't include shipping and handling in the declared amount. If you don't do this you're making your client pay more! Import fees for Mexico are very high so thank you for screwing me and not caring about it.

Tip for consumers:
Be careful with these idiots!

Products used:
Porsche Car parts

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Thank you

Michael M. – Pelican Parts Rep Over a year old

UPDATE: 9/16/22
Hey Piercarlo,

I haven't heard back form you but wanted to let you know I'm still here if you would like to chat. Hope you have a great weekend!

Original Reply:
Hey Piercarlo,

I am sorry that there was a mistake on the declared customs forms. The amount is automatically generated from our system into DHL. I am very curious to review the order to understand what went wrong. We should have done a better job assisting you when you called in. My apologies for not making it right at that time. I tried to locate your order under the name used in the review. Unfortunately, I could not find it. Would you mind shooting me a direct email at mmorita@pelicanparts.com? I would be happy to step in and see what I could do to assist. Again, my apologies and I’m committed to working with you to find a good solution.

Take Care,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com