Pia S.

I reported a lost wallet and paid the fee in March 2017 and was told that the fee would be refunded if they did not find it. They did not find it. Did they try?
In April I asked for the refund and got a friendly reply from Lina Joseph at "Airportlostandfound". I checked in July and found no money. Airportlostandfound replyed and claimed it was paid and asked me to check the account again. Several checks and friendly helpfull mails was made before they said it was paid, but an unknown error had occured and the money had been reverted back to them. They agreed to to transfer the money again. Three weeks later the 4th of August; no money transfered and I told them to priority the payment to keep their reputation (!?). No reply. The 12th of September; no money and I told them to pay within a week. Asked if their profit strategy was to never pay back the fee to their customers. No reply and no money the 26th of September!
For me it is quite easy now to draw the conclusion of what type of company "Airportlostandfound" is.