Phyllis B.

After receiving the wrong order - I immediately called and talked to a charming young woman named Jas with Customer Service at Houzz. She was very sorry about the wrong order from Baxton Studios and assured me she would get right on finding out what had happened. AND - that she did! Baxton Studios seemed to think it was the right order! Jas -however- understood- I would not be complaining if it was the right order! Baxton Studios would not accept responsibility and wanted to charge me for the shipping to send the item back. Thinking this wasn't fair I explained my feelings and Jas said to hold on while she talked to her manager - she came back and told me Houzz would pick up the shipping charges and with the info as to when Fedex would be picking up the item. After receiving the item back - Jas got back me immediately saying my refund would be showing up on my next Visa charge bill! Thank You - Jas - for your Excellent Customer Service! Also - hats off to Anthony for having Jas on your Houzz team! Sincerely Yours - Phyllis B