Maybe I got lucky, but I ordered twice from Gurney's and they were not bad experiences. The first time I ordered a peach tree and it came perfectly packaged, in good timing and the instructions were simple and easy. My peach tree is growing strong two years later with no issues. It is just as resilient as it was advertised. The second time I ordered a pack of variety roses, and 3/5 thrived. Gurneys was good for me, but I can only vouch for my peach tree and roses.