11/25/23 Filed claim. 12/08/23 tech 1 inspected, ordered parts.12/28 tech 2 discovered tech 1 didn't order all parts that were needed. The needed parts were then ordered. 01/25/24 tech 2 returned, unable to repair as a specific tool was needed, which he could purchase. SUPERVISOR would not approve of purchase request. Sears needed to order tool per super. Repair delayed until 02/22/24.Tech 2 was awesome, tech 1 not. Supervisor awful. Sears Home service awful. Avoid Sears Home Services!