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The okie doke
So I ordered the aircube 6 pot system with the intent of expanding it to 36 in the next year. I paid for the larger 105 gallon reservoir. Well the sent me a cheaper brand off their website. When I called about the mistake, I was told they would reach out by email. So more bad customer service. They offered me a $30 store credit if I was willing to keep their mistake. Funny part about this is that the grow ace model retails for $199.00 and the knock off brand retails for $119.00 on their site. Seriously you call that great customer service. So you offer me $30.00 and theirs a price difference of $90.00 your still ahead $60.00 and you want me to live with your mistake! Buyers beware!
Tip for consumers:
Purchase from somewhere else, save yourself the hassle. Finally got them to admit their error. Only way I can get the right item, is to return the wrong one. Wait for them to receive it then they will ship out the correct item.
Products used:
Nothing set up I bought is incomplete without the right parts!
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Empty.
Hello Phillip,
First and foremost, we sincerely apologize for the inconvenience this has caused you. We have already processed a replacement of the wrong tank and was shipped via FedEx tracking number 271555055873. We have also provided a $30 store credit for the inconvenience.
We sincerely apologize again for the mistake. Rest-assured, we will assist you every step of the way and will continue to do so. Please don't hesitate to contact us if you have any concerns.
We truly appreciate your cooperation and time. Keep safe!
Best Regards,