Phil L.

I bought a RING system to provide security at a construction site where I am remodeling a house in a sketchy neighborhood. I have 3 cameras: front, inside and rear, plus a Chime extender. At first, all cameras functioned correctly; i. E., I received the selected alert tones, was able to establish live view, and could also leave my PC connection open and monitor all activity at the construction site.

Several months ago I stopped receiving any alerts and the live view stopped functioning. After many hours with tech support, I still received no alerts and live view no longer functioned. Moreover, RING recently instituted a 2FA (2-factor authorization) arrangement. Now, before I can log in, I must wait to receive an email verification code. My PC application logs out by itself every few minutes, so each time I want to see my construcion site I have to wait for another email. In summary, RING no longer serves the monitoring function for which I purchased it; no longer sends motion alerts, no longer provides live view and no longer permits PC monitoring. A disaster in every respect.

Today 02/27/2020, after another 59 minute phone call, "Neil" from RING Leadership ageed to provide a pre-paid return label and refund my equipment upon receipt.

As a software developer and technical writer for several Fortune 100 companies over a 20 year career, I would suggest that the resources responsible for the recent changes in system architecture and UAT be dismissed or reassigned. In order to address the security issues, which probably affected only a few users, the usefulness (and marketability) of their product was totally destroyed.